Toward human-centered healthcare: Understanding, measuring, and promoting Co-Creation of Care (CCC) as a mutually beneficial interaction between healthcare staff and patients

The healthcare sector is facing major challenges: an aging population, increasing chronic diseases, and rising costs are putting pressure on systems. At the same time, there is a shortage of skilled personnel, particularly nursing staff, which is further exacerbating working conditions in many places. In this tense environment, both patients and professionals are coming under increasing pressure. People-centered care is considered key to sustainable improvement. The “Co-Creation of Care” (CCC) project focuses on direct interaction between nursing staff and patients: the “co-creation of care.” What does CCC mean? The joint design of care by nursing professionals and patients in everyday hospital life. It is about interaction, communication, and relationship building—not in theory, but in the concrete care process on the ward. Both sides are seen as active contributors and beneficiaries.

The interdisciplinary research project “Co-Creation of Care” investigates how everyday collaboration between nursing staff and patients can be made more humane, more collaborative, and at the same time more effective. The focus is on how such co-creation of care (CCC) is actually practiced in everyday hospital life and how it affects the satisfaction and well-being of both sides. The goal is to develop practical recommendations for the systematic promotion of CCC and thus contribute to improving working conditions, patient experience, and quality of care.

Project Lead

UZH: Prof. Dr. med. DrPH Georg Bauer
ZHAW: Dr. Florian Liberatore
ZHdK: Prof. Dr. Anna Lisa Martin-Niedecken

Team

UZH: Prof. Nikola Biller Andorno, Dr. Andrea Glässel, Beatrix Göcking, Dunja Nicca
USZ: Prof. Dr. phil Heidi Petry, Marta Castro
ZHdK: Dr. Lena Sauerzopf, Aleksandra Szewc

Cooperation Partner

UZH Epidemiology, Biostatistics and Prevention Institute, ZHAW School of Management and Law, ZHdK Institute for Design Research, UZH Institute of Biomedical Ethics and History of Medicine, University Hospital Zurich

Duration

01.06.2025 – 30.11.2028

Funding

Swiss National Science Foundation SNSF

Use of Dipex

Project Website

More Information

Project WebsiteProject WebsiteProject Website